Page Contents

Front Desk Services

Bike Room

Internet Access

New College Amenities

Front Desk Services

Wilson Hall Front Desk

Hours: Open Monday to Sunday, 24 hours a day

Telephone: 416-978-8877

Location: 40 Willcocks Street (Wilson Hall), located on the ground floor, immediately inside the front doors.

The Wilson Hall Front Desk serves all New College residents, including residents in Wilson Hall, Wetmore Hall, and 45 Willcocks. If you encounter issues in residence, talk to the helpful staff at the Front Desk and they will refer you to the appropriate resources.

Mail and Packages

At New College, the Wilson Hall Front Desk receives mail and packages for residents in Wilson Hall, Wetmore Hall, and 45 Willcocks.

Residents will be notified by email when mail has been received and can be collected from the Front Desk.

Mailing Address

Residents should have their mail addressed to:

their first and last name;
their room number; and
their own residence building address.

Mail addressed to Wetmore Hall and 45 Willcocks will still be delivered to the Wilson Hall Front Desk.

Mailing Addresses

Wilson Hall
40 Willcocks Street
Toronto, ON, Canada
M5S 1C6

Wetmore Hall
21 Classic Ave
Toronto, Ontario
M5S 2Z3

New College III (45 Willcocks)
45 Willcocks Street
Toronto, ON, Canada
M5S 1C7

Delivery Policies

Pre- and Post-Occupancy

The Front Desk does not hold mail for students before they check into residence or after they check out. If you have accidentally sent mail to New College after your check out, contact new.residence@utoronto.ca before the expected delivery date.

Heavy Packages

Residents are expected to meet the courier directly to receive any package weighing over 10kg (22lbs). Due to their weight, these packages are not processed normally.

Food and Perishable Deliveries

The Front Desk does not accept perishable items such as grocery or food deliveries (such as UberEats) or flowers.

Residents are responsible for meeting delivery drivers outside their building.

Controlled Substances

The Front Desk does not accept federally or provincially controlled substances (requiring proof of age and signature upon delivery), such as alcohol and cannabis.

Cash on Delivery

The Front Desk does not accept packages requiring cash on delivery (such as duties owing).

Maintenance Issues

If you require maintenance in your room or notice an issue in a common space, visit the Wilson Hall Front Desk to report the problem.

You will be asked to fill out a Service Request Form to notify the maintenance staff, who will then investigate the issue.

Maintenance Examples

Heating or cooling issues;
Burnt-out lightbulbs;
Damaged furniture;
Smoke detectors beeping;
Electrical outlets not working;
Door battery failure;
Bed height adjustments;
Clogged sinks;
Toilets not flushing;
Appliance repairs (laundry rooms, washrooms, common rooms);
Pest sightings.

Lock-Outs and Lost Keys

If you lock yourself out of your room or lose your room keys, visit the Wilson Hall Front Desk to sign out the backup key and/or request a new key.

Bike Room

During the Fall and Winter terms, New College has a secure bike room in Wilson Hall where bicycles can be stored. Spaces are limited and available on a first-come first-serve basis. Storage is only available to New College Fall-Winter residents.

If you have questions, contact new.residence@utoronto.ca.

Bike Room Access

To request bike room access, complete the application below. Make sure to have the following information before starting the application:

Bicycle make, model and colour
Bicycle Serial Number

Electric Bike and Scooter Policy

Electric bikes and electric scooters are not permitted anywhere in New College’s buildings, including in the bike storage room and individual residence rooms, due to the risk of fire. This includes bikes with a removable battery.

Students are welcome to store their e-bike or e-scooter on the outdoor bike stands located around New College’s buildings. However, New College residents who would be using the bike stands as a long-term storage option should be cautious about the possibility of theft.

We recommend that New College residents do not bring e-bikes or e-scooters with them during their time in residence due to how challenging it is to find safe, convenient storage options downtown.

Internet Access

Full wireless internet access is available on all residence floors in all three buildings. Access is also available in the public areas of New College.

Getting Connected

All residence rooms are equipped with Wi-Fi and most have a ResNet connection for each resident. These allow complimentary access to the University’s computing network and, through the University network, to the Internet.

For information about the wireless networks and how to create an account, visit the U of T Information Commons Help Desk website.

Please note, wireless routers are not permitted in residence.

IT Support

The College’s local IT group provides basic troubleshooting support to get you connected and computing.

If you encounter issues with the internet in your residence room, contact the IT team. The IT Office is located in Wetmore Hall, Room 77 (in the basement) and can be contacted at 416-946-8368. An on-duty IT specialist will be able to assist you.

You can also complete the reporting form for issues on their website, under “Students and Guests in Residence,” and the IT team will investigate the problem.