Residence Services

Residence services help make the experience of living in residence comfortable and easy. New College provides a variety of services, including maintenance, IT support, and the friendly Front Desk staff.

Wilson Hall Front Desk

Address: Wilson Hall’s main entrance, 40 Willcocks Street
Phone Number: 416-978-8877

The Front Desk operates 23 hours a day, 7 days a week and is your first stop for assistance for anything from maintenance issues to questions about internet connectivity. If you encounter issues in residence, notify the helpful staff at the Front Desk and they will refer you to the appropriate resources.

Lost Keys and Lock-Outs

If a resident locks themselves out of their room or loses their keys, they must visit the Front Desk to complete a Lost Key/Lockout Form and sign out the backup key.

Mail and Parcels

The Front Desk will accept mail for students currently living in residence. Students will be notified when they have mail and the pick-up process and hours.

  • Packages must clearly include the resident’s name, address, and mailbox
  • Residents are not allowed to order prohibited items such as alcohol or cannabis to residence
  • The Front Desk will not accept heavy packages (i.e. packages over 10kg or 22lbs)
Maintenance and Bed Adjustments

If you require maintenance in your room, please report this immediately at the Wilson Front Desk. You will be asked to fill out a Service Request Form to notify the maintenance staff that your room requires service. Service Request Forms are typically responded to within five business days.

If your bed height needs to be adjusted, please fill out a Service Request Form at the Front Desk. Special tools are required to adjust the bed and this action must be performed by a maintenance staff member.  

Food Deliveries

Students must meet delivery drivers in the lobby. The Front Desk will not accept food or grocery deliveries.

Internet Access

Full wireless internet access is available on all residence floors in all three buildings. Access is also available in the public areas of New College, including the Wilson and Wetmore Lounges and the D.G. Ivey Library in Wilson Hall.

Getting Connected in Your Room

All rooms are equipped with Wi-Fi and most have a ResNet connection for each resident which allows complimentary access to the University’s computing network and, through the University network, to the Internet.

For information about the wireless networks supported by U of T and how to create an account please follow this link to the U of T Information Commons Help Desk.

Please note that wireless routers are not permitted in residence.

Connectivity Issues in Residence

If you encounter any issues with the internet in your residence room, it is recommended you submit a problem report through the IT reporting form.

College IT Services

The College’s local IT group provides basic troubleshooting support to get you connected and computing. The IT Office is located in Wetmore Hall, Room 77 (in the basement) and can be contacted at 416-946-8368.  An on-duty IT specialist will be able to assist you.

Please visit their webpage for the latest updates and procedures on getting support for your devices.

Copyright Infringement

Our internet usage policy strictly prohibits students from downloading copyrighted material. The policy is outlined in the New College Residence Policies under “Schedule C – New College Network Usage Agreement.”

If a student violates this agreement they will be locked out of their internet access for a period of time. If they continue to violate the agreement, they may be prevented from accessing the internet indefinitely. Note that all violations are treated in compound to wired and wireless access. Blocks may not be immediate, the University may block your access to both connection services at any time if an offence has been detected.

New College Amenities

New College offers a variety of amenities that are available to New College students and some New College residents.

Bike Room

New College has a bike room where residents can store bicycles during the year. Spaces are limited and available on a first-come first-serve basis. For the 2022-23 Fall-Winter, you can submit your application via Microsoft Forms below. Please have the following information at hand when you’re ready to submit:

  • Bicycle Make, Model and Colour
  • Bicycle Serial Number

Access is not approved until you receive an email confirmation from the Office of Residence and Student Life.

Body Works Studio

New College has a Body Works Studio (a small exercise room) in the basement of 45 Willcocks. The room is available from September until August. Current New College students (residents and non-residents) can gain access to the Studio by completing the application form below and emailing it to the Office of Residence and Student Life at

The Donald G. Ivey Library

The Donald G. Ivey Library in Wilson Hall provides an excellent study space and a wheelchair-accessible computer lab. During exam periods, the library stays open to provide a 24-hour Study Space available to all New College students.

The library has 20 computer workstations that are open to all university members. The library also houses two New College Student Computer Labs which include 44 computer workstations that are exclusive to New College students. All computer workstations have access to the internet and printing services as well as the full Microsoft Office Suit, which includes Microsoft Word, PowerPoint and Excel. The library computers also have the assistive technology Kurzweil 3000, JAWS text to speech, and ZoomText magnifier.

If you want to work on the go, the library has laptops and chargers available for loan. Just visit the library’s circulation desk.

The Library houses the Women’s Studies collection, which is of international significance.

Lounges and Studying

All residents have access to the Wilson, Wetmore, and 45 Willcocks lounge spaces. The lounges in Wilson and Wetmore are furnished with tables, chairs, and comfortable lounge seating. Both are popular with commuters during the day and residents in the evenings. 45 Willcocks has lounge and study space in the Atrium and on the William Doo Auditorium steps, as well as a study room on each floor.

New College Arts & Science Students also have access to the New College Writing Centre and Math and Statistics Aid. You can find more information through the links below:

Music Rooms

New College has 6 music practice rooms in 45 Willcocks and Wilson Hall. The rooms contain acoustic upright or digital pianos.

Who can use the practice rooms? The rooms are available to current New College students (residents and non-residents). Unfortunately, the rooms are not available to non-New College students and summer residents who are not New College students.

How do I apply for the practice rooms? Should you wish to access the music rooms, please complete the application form below and submit it to the Office of Residence and Student Life (ORSL) at

When are the rooms available? The rooms are available from September until August, from 8am-10pm each day. For students with 2022-23 Fall-Winter cards, you can extend your access until August 31, 2023 by visiting ORSL in Wilson Hall (beside the Wilson Lounge).