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Front Desk Services
Wilson Hall Front Desk
Hours: Open Monday to Sunday, 24 hours a day
Telephone: 416-978-8877
Location: 40 Willcocks Street (Wilson Hall), located on the ground floor, immediately inside the front doors.
The Wilson Hall Front Desk serves all New College residents, including residents in Wilson Hall, Wetmore Hall, and 45 Willcocks. If you encounter issues in residence, talk to the helpful staff at the Front Desk and they will refer you to the appropriate resources.
Mail and Packages
At New College, the Wilson Hall Front Desk receives mail and packages for residents in Wilson Hall, Wetmore Hall, and 45 Willcocks.
Residents will be notified by email when mail has been received and can be collected from the Front Desk.
Mailing Address
Residents should have their mail addressed to:
- their first and last name;
- their room number; and
- their own residence building address.
Mail addressed to Wetmore Hall and 45 Willcocks will still be delivered to the Wilson Hall Front Desk.
Mailing Addresses
Wilson Hall
40 Willcocks Street
Toronto, ON, Canada
M5S 1C6
Wetmore Hall
21 Classic Ave
Toronto, Ontario
M5S 2Z3
New College III (45 Willcocks)
45 Willcocks Street
Toronto, ON, Canada
M5S 1C7
Delivery Policies
Pre- and Post-Occupancy
The Front Desk does not hold mail for students before they check into residence or after they check out. If you have accidentally sent mail to New College after your check out, contact new.residence@utoronto.ca before the expected delivery date.
Heavy Packages
Residents are expected to meet the courier directly to receive any package weighing over 10kg (22lbs). Due to their weight, these packages are not processed normally.
Food and Perishable Deliveries
The Front Desk does not accept perishable items such as grocery or food deliveries (such as UberEats) or flowers.
Residents are responsible for meeting delivery drivers outside their building.
Controlled Substances
The Front Desk does not accept federally or provincially controlled substances (requiring proof of age and signature upon delivery), such as alcohol and cannabis.
Cash on Delivery
The Front Desk does not accept packages requiring cash on delivery (such as duties owing).
Maintenance Issues
If you require maintenance in your room or notice an issue in a common space, visit the Wilson Hall Front Desk to report the problem.
You will be asked to fill out a Service Request Form to notify the maintenance staff, who will then investigate the issue.
Maintenance Examples
- Heating or cooling issues;
- Burnt-out lightbulbs;
- Damaged furniture;
- Smoke detectors beeping;
- Electrical outlets not working;
- Door battery failure;
- Bed height adjustments;
- Clogged sinks;
- Toilets not flushing;
- Appliance repairs (laundry rooms, washrooms, common rooms);
- Pest sightings.
Lock-Outs and Lost Keys
If you lock yourself out of your room or lose your room keys, visit the Wilson Hall Front Desk to sign out the backup key and/or request a new key.
Bike Room
During the Fall and Winter terms, New College has a secure bike room in Wilson Hall where bicycles can be stored. Spaces are limited and available on a first-come first-serve basis. Storage is only available to New College Fall-Winter residents.
If you have questions, contact new.residence@utoronto.ca.
Bike Room Access
To request bike room access, complete the application below. Make sure to have the following information before starting the application:
- Bicycle make, model and colour
- Bicycle Serial Number
Electric Bike and Scooter Policy
Electric bikes and electric scooters are not permitted anywhere in New College’s buildings, including in the bike storage room and individual residence rooms, due to the risk of fire. This includes bikes with a removable battery.
Students are welcome to store their e-bike or e-scooter on the outdoor bike stands located around New College’s buildings. However, New College residents who would be using the bike stands as a long-term storage option should be cautious about the possibility of theft.
We recommend that New College residents do not bring e-bikes or e-scooters with them during their time in residence due to how challenging it is to find safe, convenient storage options downtown.
Internet Access
Full wireless internet access is available on all residence floors in all three buildings. Access is also available in the public areas of New College.
Getting Connected
All residence rooms are equipped with Wi-Fi and most have a ResNet connection for each resident. These allow complimentary access to the University’s computing network and, through the University network, to the Internet.
For information about the wireless networks and how to create an account, visit the U of T Information Commons Help Desk website.
Please note, wireless routers are not permitted in residence.
IT Support
The College’s local IT group provides basic troubleshooting support to get you connected and computing.
If you encounter issues with the internet in your residence room, contact the IT team. The IT Office is located in Wetmore Hall, Room 77 (in the basement) and can be contacted at 416-946-8368. An on-duty IT specialist will be able to assist you.
You can also complete the reporting form for issues on their website, under “Students and Guests in Residence,” and the IT team will investigate the problem.
New College Amenities
Amenities
New College offers several amenities spaces that are available to both New College students and New College Fall-Winter residents. These include the:
- Body Works Studio;
- Multi-Purpose Room;
- Music Rooms.
If you have questions, contact the Office of Residence and Student Life at new.residence@utoronto.ca.
Amenities Spaces
See below for information about the amenities spaces at New College.
Body Works Studio
New College has a Body Works Studio in the basement of 45 Willcocks that can be used for dancing and other exercises.
Footwear Policies
Please help us protect the studio’s floor by respecting the following policies:
(1) No street shoes (shoes worn outside) should be worn in the studio.
Please carry your shoes to the studio to prevent them from picking up bits of dirt and grit that will damage the floor.
(2) Shoes should be made of a non-marking material.
Try scraping the edge of the heel on a piece of white paper—if it leaves a mark, leave it at home.
If you notice your shoes leaving marks on the studio floor, please use other shoes or socks in the future.
(3) Use socks or wide-heeled, soft-soled shoes.
Hard-soled shoes can leave scuff marks and narrow heels can dent the floor. If you cannot make a dent in the sole of your shoes with your thumbnail, they are too hard.
Multi-Purpose Room
New College has a Multi-Purpose Room in the basement of 45 Willcocks that has desks, chairs, and an A/V system. It can be used for studying, group projects, or similar activities, and can accommodate smudging.
Music Rooms
New College has music practice rooms in 45 Willcocks and Wilson Hall. The rooms contain pianos; other instruments are also welcome.
Drop-In Access
Once approved, students can access the amenities spaces on a first-come, first-served basis. Drop-in access grants you one hour of personal use.
Eligibility
Current New College students and New College residents (Fall-Winter) can request drop-in access to the:
- Body Works Studio;
- Music Rooms;
- Multi-Purpose Room.
Request Access
To request drop-in access to any of the amenities spaces, please complete the form below. ORSL will process your request and send you a confirmation email once you have been approved.
Advance Booking
Students can reserve the amenities spaces in advance by following the steps below.
Eligibility
Current New College students and New College residents (Fall-Winter) can book the following spaces in advance:
- Body Works Studio;
- Multi-Purpose Room;
- Music Rooms.
Book the Body Works Studio or Multi-Purpose Room
To book the Body Works Studio or Multi-Purpose Room in advance for personal use, complete the form below. ORSL will process your request and send you a confirmation email once the booking has been made. Please submit your request with at least 2 business days notice.
Book the Music Rooms
First apply for drop-in access to the music rooms. Once approved, you can make advance bookings by visiting the Wilson Hall Front Desk.
Student Group Use
See below for information about space access for U of T student groups.
1. Body Works Studio
Body Works Studio access is only available to New College Student Centre groups. Please contact new.studentlife@utoronto.ca at least 10 business days before the requested booking.
Unfortunately, the Body Works Studio is not available to be booked by other students groups.
Exception: if you are a current New College student, you can personally access the room (using advanced booking or drop-in access) and invite other students. This exception can only be used for personal use (e.g. dance practice), and should not be used for running events or programs.
Please note, accessing the space depends on the individual New College student. The New College student must be present throughout and is responsible for signing out and returning the room key.
2. Multi-Purpose Room
If you are a recognized U of T student group, contact the Student Life team at new.studentlife@utoronto.ca at least 10 business days before the requested booking.
They will guide you through the program proposal and room booking process.
3. Music Rooms
Music room access is only available to New College Student Centre groups. Please contact new.residence@utoronto.ca for more information.
Study Spaces and Supports
Academic Supports
New College Arts & Science Students can access a variety of academic supports at the College. These include:
- Academic advising on a wide range on topics, available through the New College Registrar’s Office;
- Appointments and drop-in sessions with the New College Writing Centre;
- Appointments with the New College Learning Strategist;
- Appointments and drop-in sessions for first-year students with the New College Math Learning Centre;
- Office hours at the New College Statistics Aid Centre.
Lounge Spaces
Wilson Hall and Wetmore Hall both have 24-hour lounge spaces furnished with tables, chairs, and lounge seating. 45 Willcocks has a study room on each residence floor, as well as lounge spaces in the first floor Atrium, Gnu lounge in the basement, and the William Doo Auditorium steps.
Donald G. Ivey Library
The Donald G. Ivey Library in Wilson Hall provides an excellent study space and a wheelchair-accessible computer lab.
Services include:
- 24-hour study space available to all New College students during exam periods;
- 20 computer workstations that are open to all university members;
- 2 New College Student Computer Labs, including 44 computer workstations reserved for New College students;
- Bookable group study rooms;
- Technology for loan at the circulation desk, including laptops, chargers, and microphones;
- Black & white and colour printing;
- Computers feature assistive technology Kurzweil 3000, JAWS text to speech, and ZoomText magnifier
D.G. Ivey Library
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Ivey Library (photos by Michael Barker)
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Living in Residence
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