Page Contents

Wilson Hall Front Desk

Bike Room

Internet Access

College Amenities

Residence Services

Residence services help make living in residence comfortable and easy.

Wilson Hall Front Desk

Location: 40 Willcocks Street, main entrance (inside the sliding doors)
Phone Number: 416-978-8877
Hours: open Monday – Sunday, 23 hours a day (closed: 3:00am – 4:00am)

The Front Desk serves all New College residents, including residents in Wilson Hall, Wetmore Hall, and 45 Willcocks.

If you encounter issues in residence, talk to the helpful staff at the Wilson Hall Front Desk and they will refer you to the appropriate resources.

Mail and Packages

At New College, the Wilson Hall Front Desk receives mail and packages for residents in Wilson Hall, Wetmore Hall, and 45 Willcocks.

Residents will be notified by email when mail has been received and can be collected from the Front Desk.

Delivery Policies

Pre- and Post-Occupancy

The Front Desk does not hold mail for students before they check into residence or after they check out. If you have accidentally sent mail to New College after your check out, contact new.residence@utoronto.ca before the expected delivery date.

Heavy Packages

Residents are expected to meet the courier directly to receive any package weighing over 10kg (22lbs). Due to their weight, these packages are not processed normally.

Food Deliveries

The Front Desk does not accept perishable items such as grocery or food deliveries (such as UberEats).

Residents are responsible for meeting delivery drivers outside their building.

Controlled Substances

The Front Desk does not accept federally or provincially controlled substances (requiring proof of age and signature upon delivery), such as alcohol and cannabis.

Cash on Delivery

The Front Desk does not accept packages requiring cash on delivery (such as duties owing).

Mailing Address

Residents should have their mail addressed to their first and last name, their residence building address, and their room number. Mail addressed to Wetmore Hall and 45 Willcocks will still be delivered to the Wilson Hall Front Desk.

Mailing Addresses

Wilson Hall
40 Willcocks Street
Toronto, ON, Canada
M5S 1C6

Wetmore Hall
21 Classic Ave
Toronto, Ontario
M5S 2Z3

New College III (45 Willcocks)
45 Willcocks Street
Toronto, ON, Canada
M5S 1C7

For residents who are not in Wilson Hall, you can use your own building address and your mail will still be delivered to the Wilson Hall Front Desk.

Maintenance Issues

If you require maintenance in your room or notice an issue in a common space, visit the Wilson Hall Front Desk to report the issue.

You will be asked to fill out a Service Request Form to notify the maintenance staff, who will then investigate the problem.

Maintenance Issue Examples

Heating or cooling issues;
Burnt-out lightbulbs;
Damaged furniture;
Smoke detectors beeping;
Electrical outlets not working;
Door battery replacements;
Bed height adjustments;
Clogged sinks;
Toilets not flushing;
Appliance repairs (laundry rooms, washrooms, common rooms);
Pest sightings.

Lost Room Keys and Lock-Outs

If you lock yourself out of your room or lose your keys, visit the Wilson Hall Front Desk to sign out the backup key and/or request a new key.

Bike Room

New College has a secure bike room in Wilson Hall where bicycles can be stored from September to April. Spaces are limited and available on a first-come first-serve basis. The room is only available to New College Fall-Winter residents.

If you have questions, contact new.residence@utoronto.ca.

Bike Room Application

To request bike room access, complete the application below. Make sure to have the following information before starting the application:

Bicycle make, model and colour
Bicycle Serial Number

Electric Bike and Scooter Policy

Electric bikes and electric scooters are not permitted anywhere in New College’s buildings, including in residence rooms and the bike storage room, due to the risk of fire. This includes bikes with a removable battery.

Students are welcome to store their e-bike or e-scooter on the outdoor bike stands located around New College’s buildings. However, New College residents who would be using the bike stands as a long-term storage option should be cautious about the possibility of theft.

We recommend that New College residents do not bring e-bikes or e-scooters with them during their time in residence due to how challenging it is to find safe, convenient storage options downtown.

Internet Access

Full wireless internet access is available on all residence floors in all three buildings. Access is also available in the public areas of New College.

Getting Connected

All residence rooms are equipped with Wi-Fi and most have a ResNet connection for each resident. These allow complimentary access to the University’s computing network and, through the University network, to the Internet.

For information about the wireless networks and how to create an account, visit the U of T Information Commons Help Desk website.

Please note, wireless routers are not permitted in residence.

IT Support

The College’s local IT group provides basic troubleshooting support to get you connected and computing.

If you encounter issues with the internet in your residence room, contact the IT team. The IT Office is located in Wetmore Hall, Room 77 (in the basement) and can be contacted at 416-946-8368. An on-duty IT specialist will be able to assist you.

You can also complete the reporting form for issues on their website, under “Students and Guests in Residence” and the IT team will investigate the problem.

College Amenities

Student Amenities

New College offers a variety of amenity spaces that are available to both New College students and New College Fall-Winter residents. These include the:

Body Works Studio;
Multi-Purpose Room;
Music Rooms.

If you have questions, contact the Office of Residence and Student Life at new.residence@utoronto.ca.

Spaces

See below for information about the amenities spaces at New College.

Body Works Studio

New College has a Body Works Studio in the basement of 45 Willcocks that can be used for dancing and other exercises.

Footwear Policies

Please help us protect the studio’s floor by respecting the following policies:

(1) No street shoes (shoes worn outside) should be worn in the studio.
Please carry your shoes to the studio to prevent them from picking up bits of dirt and grit that will damage the floor.

(2) Shoes should be made of a non-marking material.
Try scraping the edge of the heel on a piece of white paper—if it leaves a mark, leave it at home.

If you notice your shoes leaving marks on the studio floor, please use other shoes or socks in the future.

(3) Use socks or wide-heeled, soft-soled shoes.
Hard-soled shoes can leave scuff marks and narrow heels can dent the floor. If you cannot make a dent in the sole of your shoes with your thumbnail, they are too hard.

Multi-Purpose Room

New College has a Multi-Purpose Room is in the basement of 45 Willcocks that has desks, chairs, and an A/V system. It can be used for studying, group projects, or similar activities, and can accommodate smudging.

Music Rooms

New College has music practice rooms in 45 Willcocks and Wilson Hall. The rooms contain pianos; other instruments are also welcome.

Drop-In Access

Drop-in use is on a first-come, first-serve basis, and grants you one hour of guaranteed personal use.

Eligibility

Current New College students and Fall-Winter residents can request drop-in access to the:

Body Works Studio;
Music rooms.

Only current Fall-Winter residents can request drop-in access to the Multi-Purpose Room.

Request Access

Students can gain drop-in access by requesting an amenities card. You can request a drop-in amenities card using the form below.

Advance Booking

Students can reserve the amenities spaces in advance.