Fall/Winter Housing Guarantee

Residence is guaranteed for all new full-time students entering their first year of university in an undergraduate program for the first time, provided they have indicated their interest in residence by completing the University of Toronto’s common residence application (StarRez) by March 31, 2020 and have received and accepted an offer of admission by June 1, 2020.

Students must respond to all deadlines and meet all deposit requirements in order to maintain their guaranteed status.

First-year students who do not qualify for the housing guarantee should contact Housing Services to inquire about alternate housing and the central residence waiting list.


Application Process

The first step in the application process for first-year, first-entry students is to confirm your interest in residence accommodation by completing the University’s common residence application (StarRez) . This process must be completed by March 31, 2020 in order to qualify for the Residence Guarantee.

If you haven’t already, you must first enable your UTORid/JOINid that was included in your acknowledgement letter.  Once enabled, you can use your UTORid to logon to StarRez.

New College residence offers are sent by email to eligible students and must be completed by the deadline provided.  All information pertaining to accepting and confirming one’s residence offer will be provided in this email.  Please see below for more details regarding email correspondence with New College.

Further information regarding StarRez  and the application process can be found on the Apply for Residence page on the Housing Services website.


Email Correspondence

The Office of Residence and Student Life (ORSL) corresponds with students via email (to the address indicated on the student’s OUAC application). Please follow these guidelines to ensure that admission correspondence is received:

  • Check email regularly.
  • Ensure that folders where messages may be diverted to are checked (i.e. junk or trash).
  • Set email filters to accept all messages from ‘utoronto.ca’ accounts.
  • Notify ORSL immediately if you will not have email access for any period.
  • If your email address should change, please update it on your OUAC application (pre-admission) or http://join.utoronto.ca/ (post-admission) immediately.

All correspondence will be sent to the email address you have registered on ACORN. Ensure that emails from new.residence@utoronto.ca are replied to promptly as offers have a strict deadline.



If an applicant who has already accepted an offer of accommodation has a change of mind and decides not to live in the New College Residences, we ask to be notified in writing immediately as others may be waiting for a space.

Please note that the following refund schedule applies for cancellation prior to move-in:

Notice of Cancellation

Refund Amount

Prior to June 1 (returning only)


June 1 to July 31


August 1 to August 15


August 16 to September 5

$0 + admin fee (TBD)

All cancellations should be sent to one of the following:

  • New College Office of Residence and Student Life, 40 Willcocks Street, Toronto, Ontario M5S 1C6
  • new.residence@utoronto.ca
  • 416-971-3072 (fax)

Telephone cancellations will not be accepted.